Refund policy

CLAIMS

All goods must be examined on arrival. If this is impossible customers are requested to sign "Not Examined" on the Consignment Note at the time of delivery. Any loss or damage must be advised to us in writing within 24 hours of receipt of goods. Any failure to comply will result in the non-satisfaction of any claim.

RETURNS

If for whatever reason you change your mind and would like to return your order after delivery, we're happy to refund or exchange your purchase as long as it's unopened and in its original packaging. This option is available for 7 days after delivery. Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention not to keep the goods within 7 working days* from the day of delivery. The goods must be in an as new condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been consumed or used. Whilst the goods are in your possession you must take reasonable care of them and not use them. Products must still be sealed. *Working days means all days other than Saturday, Sunday and public holidays

There are two ways to refund your purchase:

Via email: info@terrawines.co.uk, please quote your order reference number
By phoning us on 07814747330, please have your order reference number and delivery details to hand

We'll provide a full refund for the cost of the product plus the delivery charge paid. Refunds take 3-5 working days to be credited to your payment card.

We cannot refund your purchase if:

- The seal has been broken on any bottles
- The goods were a special order to your specification

CANCELLATIONS

If I change my mind...
You've changed your mind about the item you've purchased and want to cancel your order before your delivery - no problem. Just call us on 07814747330 and we'll discuss the cancellation with you and whether you'd prefer to have an alternative product sent to you, or a refund.

COLLECTIONS

If you have an item you wish to return, we'll arrange a date with you for our couriers to collect the product.

DAMAGED GOODS

What happens if my product arrives damaged? On rare occasions, a product may get damaged in transit. If you do receive a damaged product, please call us within 48 hours on 07814747330and we will arrange a free of charge collection and either a refund or replacement product.